Refund Policy

Last updated: July 17, 2026

All AnimeRoom purchases are one-time credit packages processed through Stripe. There are no subscriptions, so there's nothing recurring to cancel. Here's how refunds work.

1. Failed generations are refunded automatically

If a video generation fails or is stopped because of a technical error on our end, the credits spent on that attempt are automatically returned to your account balance. You don't need to contact us for this — check your balance on the Billing page.

2. Unused credits

If you purchased a credit package and haven't spent any credits from it yet, you can request a full refund within 14 days of purchase by emailing support@animeroom.space with your account email and the purchase date.

3. Spent credits

Credits spent on a generation that completed successfully are not refundable — the underlying AI compute cost has already been incurred. If you believe a completed generation was defective in a way that wasn't your fault (not a failed job, but genuinely broken output), contact support and we'll review it case by case.

4. How refunds are paid

Approved refunds are issued back to the original Stripe payment method. Processing time depends on your bank or card issuer, typically 5–10 business days after we approve the request.

5. Chargebacks

If you have a billing issue, please contact us first at support@animeroom.space — we'd rather resolve it directly than have you file a chargeback with your bank.